Aspect Via

Aspect Via is a customer center software solution aimed at improving customer engagement by introducing a platform that integrates social media, email, chat, and voice communication. The software is ideal for micro and macro businesses that are I the customer service space.

Features:

Multichannel Communication; Aspect Via has multiple streamlined communication avenues that allows clients to communicate and interact through social media, voice, chat, and mail, without leaving the platform.

Interactive Voice Response; The interactive voice response feature allows businesses to automate specific aspects of customer interactions by directing callers to their preferred services or providing self-service options.

Unified Agent Desktop; Aspect Via gives its users a unified desktop interface that includes customer information from multiple channels to boost customer interactions.

Pricing Tiers:

Benefits:

Improved Customer Experience

Efficient Operations

Scalability

Flexibility